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BakerLab

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Let customers serve themselves — and your team breathe

Every “can you check my status” phone call is a portal feature waiting to be built. We create secure client portals and wire them into the systems your business already runs on.

What we build

Portals, dashboards and the plumbing between systems

Order tracking, appointment management, document exchange, client billing views — if your team answers the same question by phone twice a day, it belongs in a portal. We design the interface, build the application layer and integrate with your ERP, CRM, accounting or logistics systems through their APIs.

Everything is built with Malaysian PDPA obligations in mind: role-based access, audit trails and data kept in-region.

Developers pair programming an API integration
Scope

Typical portal engagements include

  • Process mapping with the staff who field the calls today
  • Secure authentication with role-based permissions
  • Custom dashboard and self-service interface design
  • API integrations with ERP, CRM, billing or courier systems
  • Automated notifications by email and WhatsApp
  • Load testing, monitoring and staged rollout
Proof

A recent result

Logistics · Portal

Selat Freight Systems

Shipment tracking portal integrated with their operations system. Customers now answer their own status questions at any hour, and the operations desk handles exceptions instead of lookups.

-41% inbound support tickets in the first quarter

Portal projects from RM35,000, scoped around one painful process

Map your process