Custom Website Builds
Hand-built marketing sites on clean, fast code — no bloated themes, no page builders slowing you down.
Explore website builds →
Web design studio · Kuala Lumpur
Websites engineered to turn visitors into paying customers
Plenty of sites look good. Far fewer earn their keep. BakerLab designs, builds and tunes websites for Malaysian businesses that need enquiries, orders and bookings — not just compliments.
9 yrsrunning the lab since 2017
210+websites shipped for Malaysian firms
3.2×average enquiry uplift after relaunch
94%of clients stay with us past year one
What we do
Five disciplines, one obsession: measurable results
Each engagement is scoped around a business outcome. We tell you before we start how we will know it worked.
E-commerce Storefronts
Stores that make buying effortless, with local payment gateways, shipping rules and SST-ready invoicing.
Explore storefronts →Conversion Audits
A forensic look at why your current site leaks enquiries, with a prioritised fix list ranked by revenue impact.
Explore audits →UX & Interface Design
Research-backed user journeys and interface systems that make complex products feel obvious.
Explore UX design →Web Portals & Integrations
Client portals, dashboards and API integrations that connect your website to the systems you already run.
Explore portals →Not sure where to start?
Tell us the business problem. We will recommend the smallest engagement that can prove value.
Compare all services →
How we work
The lab method
Borrowed from product teams, sized for Malaysian SMEs. No black boxes — you see every experiment.
Diagnose
We interview your customers, dig through your analytics and map where money is being left on the table.
Prototype
Clickable prototypes go in front of real users before a line of production code is written.
Build
Lean, accessible, search-friendly code with performance budgets enforced on every page.
Tune
After launch we watch the data for ninety days and keep adjusting until the numbers move.
Selected work
Recent experiments that paid off
Fintech · Web portal
Meridian Capital Advisory
Client onboarding portal that replaced a paper process across three branches.
-68% onboarding time
Retail · E-commerce
Tanamera Batik House
Storefront rebuild with FPX and e-wallet checkout tuned for mobile buyers.
2.4× online revenue
Healthcare · Booking
Klinik Ardena Group
Self-serve appointment booking across five clinics, cutting phone queues.
+57% booked appointments
Logistics · Portal
Selat Freight Systems
Customer tracking portal that deflected thousands of “where is my cargo” calls.
-41% support tickets
Client words
What the numbers looked like from their side
“We stopped counting compliments and started counting enquiries. Forty-plus a month now, from about a dozen before.”
“The audit alone paid for itself. They found a checkout bug our previous agency missed for two years.”
“Patients book themselves in at midnight. Our front desk finally breathes.”
“BakerLab explained every decision in ringgit terms. First agency that ever spoke our language.”
“Site loads in under two seconds on my phone in Sabah. Customers noticed before I did.”
The studio
A small lab in TTDI, deliberately kept small
Twelve people, no account-manager layers, no outsourced production. The people who scope your project are the ones who design and build it.
- Senior designer and developer on every engagement
- Fixed quotes in writing before work begins
- Plain-language reporting your finance team will actually read
- Everything built to Malaysian PDPA requirements
Questions
Things clients ask before hiring us
Most of our custom brochure sites land between RM9,000 and RM26,000. Online stores and web portals typically start from RM28,000 because of payment, stock and integration work. After one scoping call we give you a fixed written quote — not an estimate that creeps.
A content-led marketing site usually ships in five to eight weeks. E-commerce and portal projects run ten to sixteen weeks depending on integrations. You get a milestone plan in week one, so you always know what is happening next.
No. Our studio is in Taman Tun Dr Ismail, but we serve clients across Malaysia — Penang, Johor Bahru, Kota Kinabalu, Kuching — plus regional teams in Singapore. Reviews happen over video calls with shared prototypes.
Yes — mobile comes first. Over 70% of Malaysian web traffic is on phones, so we design the small-screen experience before the desktop one, then test on real devices before launch.
Often, yes. Our conversion audit measures where your existing site loses enquiries and tells you honestly whether a rebuild pays off, or whether targeted fixes will move the numbers first.
We set up Malaysian or Singapore-region hosting, SSL, backups and monitoring, and offer care plans covering updates, security patches and small content changes — your team never touches code.
Every project ships with analytics and enquiry tracking configured on day one. Ninety days after launch we send a plain-language report comparing enquiries, conversion rate and page speed against your old baseline.